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Place de la Synagogue 5, 1204 Geneva
Frequently Asked Questions
Are the models you sell authentic?
At Minty Watches , the authenticity of every watch we sell is at the heart of our commitment to our customers. We understand the importance of trust in acquiring pre-owned luxury watches, which is why we guarantee that every model offered in our collection is 100% authentic.
Rigorous Authentication Process : Each watch is rigorously examined by our skilled watchmakers before being offered for sale. We use advanced techniques and specialized equipment to verify the authenticity of each piece, including the movement, case, dial, and all other components.
Documentation and Certificates : We provide a certificate of authenticity with every watch sold. In addition, all our watches come with their original documentation when available, including warranty certificates, user manuals, and proof of origin.
Trusted Brand Partnerships : Minty Watches works closely with trusted and reputable sources for the acquisition of watches, ensuring that each item is not only authentic but also meets the highest standards of quality and excellence.
At Minty Watches , buying a pre-owned luxury watch is a safe and satisfying experience, where authenticity is guaranteed, allowing you to shop with complete confidence.
What should I do if my watch stops working?
At Minty Watches , we are committed to providing complete satisfaction and peace of mind when purchasing one of our pre-owned luxury watches. If your watch stops working, here are the steps to follow:
1. Check the Warranty : All watches purchased from Minty Watches come with a one-year warranty covering malfunctions or mechanical issues not caused by normal wear and tear or improper use. If your watch breaks down during this period, we will take care of the necessary repairs at no extra cost.
2. Remaining Manufacturer Warranty : If your watch is still under the manufacturer's warranty, this warranty can also be used to address repairs. We can help you determine if your watch is still under warranty and guide you through the process of filing a claim with the manufacturer.
3. Contact us : You can contact our customer service by phone, WhatsApp, or email. We will provide you with instructions on how to return the watch for inspection.
4. Assessment and Repair : Once we receive your watch, our watchmakers will conduct a detailed assessment to identify the problem. We will inform you of the necessary repairs and, with your consent, proceed with the repair of your watch.
5. Return of the Repaired Watch : After repair, your watch will be returned to you in optimal working condition. We ensure that each repaired watch is rigorously tested to guarantee its reliability before returning it to you.
The watch I'm looking for is not in stock, can you help me?
No worries! At Minty Watches , we understand that finding the perfect watch can sometimes be difficult, especially when you have a specific model in mind. That's why we offer a personalized search service to help you find exactly what you're looking for.
How does our personalized search service work?
- Visit our Custom Search Service page : Go to the dedicated section of our website where you can easily provide us with the details of the watch you desire.
- Provide the necessary details : Fill out the form, including the watch's reference number, year of manufacture, whether you want the original box and papers, your budget, and any other relevant specifications.
- Let us do the rest : Once you've provided us with this information, our team will get to work. Thanks to our extensive network of contacts and our expertise in the luxury watch industry, we will actively search for the watch you want.
- Continuous Communication : We'll keep you informed throughout the search process. As soon as we find options that match your criteria, we'll contact you to present the available watches.
Our goal is to make the process as simple and enjoyable as possible. With Minty Watches, you're one step closer to the watch of your dreams.
Don't wait any longer , visit our personalized search page and tell us what you're looking for. We're here to help you find the watch that will accompany you through the most precious moments of your life.
I want to sell or exchange my watch, how do I get an offer?
At Minty Watches , we make it easy to sell or trade in your luxury watch. Whether you choose direct sales or consignment, we offer flexible options to suit your needs.
Here's how to get an offer:
- Visit our Dedicated Page : Start by visiting the specific section of our website dedicated to watch sales and exchanges. There you'll find all the necessary information and the steps to follow.
- Complete the Submission Form : On our page, you'll find a simple form to fill out. Provide the details of the watch you'd like to sell or trade, including the model, its condition, any included accessories (such as the original box and papers), and any other relevant information.
- Choose between Direct Sales and Consignment Sales.
- Receive Your Offer : Once we've received and reviewed your submission, our team of experts will contact you with an offer or to discuss consignment options. Depending on your choice, we'll finalize the terms of the transaction.
- Finalize the Transaction : If you accept our offer or we find a buyer for your consignment watch, we will guide you through the final process to complete the sale.
Ready to get started? Visit our dedicated page now and sell or trade in your watch!
I am not in Geneva, how does delivery work?
At Minty Watches , we understand that our customers are not always located near our Geneva boutique. That's why we offer a fast and secure delivery service, ensuring your new watch reaches you in perfect condition.
Our delivery service includes:
- Fast Delivery : We work with trusted delivery partners to ensure your watch arrives to you quickly. We promise to ship your order as soon as possible after purchase completion.
- Guaranteed Discretion : Your privacy is important to us. That's why all our deliveries are made in plain, discreet packaging, with no indication of the valuable contents inside.
- Insured Delivery : We insure every shipment for its full value, guaranteeing you complete peace of mind during transit. In the event of loss or damage, you are fully protected.
- Tracking Number : As soon as your watch is shipped, you will receive a tracking number. This number allows you to follow the progress of your package until its delivery, informing you of its status at any time.
How does it work?
When you purchase a watch from us, simply provide your shipping address during the checkout process. We'll take care of the rest. If you have any questions or specific delivery preferences, please don't hesitate to contact us before or after your purchase. Our team is here to ensure your shopping experience is as satisfying and secure as possible.
Ready to order your luxury watch? Explore our collection and enjoy the peace of mind of our delivery options.
I would like to make an appointment, where are you?
We are delighted to welcome you to Minty Watches for a personalized shopping experience. Please note that we operate by appointment only, allowing us to offer you dedicated attention and a personalized service.
Address and Hours:
- Address: Place de la Synagogue 5, 1204 Geneva.
- Hours: We are available Monday to Saturday. To schedule an appointment, please contact us.
Organize Your Visit:
To schedule an appointment, you can contact us by phone, email, or fill out the contact form available on our website. Once your appointment is confirmed, we will be waiting for you at our Geneva address to present our selection of luxury watches and discuss your specific needs.
Please note:
Please note that we do not have any stock on site at our location. Each meeting is prepared in advance based on our clients' specific requests, ensuring a truly personalized and private experience.
Thank you for choosing Minty Watches for your luxury watch purchases. We look forward to meeting you and helping you find the watch of your dreams.