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FAQs

Are the models you sell authentic?

At Minty Watches, the authenticity of every watch we sell is at the heart of our commitment to our customers. We understand the importance of trust when purchasing pre-owned luxury watches, which is why we guarantee that every model in our collection is 100% authentic.

Rigorous Authentication Process: Each watch is rigorously examined by our qualified watchmakers before being put up for sale. We use advanced techniques and specialised equipment to verify the authenticity of each piece, including the movement, case, dial, and all other components.

Documentation and Certificates: We provide a certificate of authenticity with every watch sold. In addition, all our watches come with their original documentation when available, including warranty certificates, user manuals, and proof of origin.

Partnerships with Trusted Brands: Minty Watches works closely with reliable and reputable sources to acquire watches, ensuring that each item is not only authentic but also meets the highest standards of quality and excellence.

At Minty Watches, buying a pre-owned luxury watch is a safe and satisfying experience, where authenticity is guaranteed, allowing you to shop with complete confidence.

Discover our ‘Certification’ page.

What should I do if my watch stops working?

At Minty Watches, we are committed to providing complete satisfaction and peace of mind when purchasing one of our pre-owned luxury watches. If your watch stops working, here are the steps to follow:

1. Check the Warranty: All watches purchased from Minty Watches come with a one-year warranty covering malfunctions or mechanical issues that are not caused by normal wear and tear or improper use. If your watch breaks down during this period, we will take care of the necessary repairs at no additional cost.

2. Remaining Manufacturer's Warranty: If your watch is still under the manufacturer's warranty, this warranty can also be used to address repairs. We can help you determine if your watch is still under warranty and guide you through the process of filing a claim with the manufacturer.

3. Contact Us: You can contact our customer service team by phone, WhatsApp, or email. We will provide you with instructions on how to return the watch to us for inspection.

4. Assessment and Repair: Once we receive your watch, our watchmakers will conduct a detailed assessment to identify the problem. We will inform you of the necessary repairs and proceed with repairing your watch with your approval.

5. Return of the Repaired Watch: After repair, your watch will be returned to you in optimal working condition. We ensure that every repaired watch is rigorously tested to guarantee its reliability before returning it to you.

The watch I am looking for is not in stock. Can you help me?

No worries! At Minty Watches, we understand that finding the perfect watch can sometimes be difficult, especially when you have a specific model in mind. That's why we offer a personalised search service to help you find exactly what you're looking for.

How does our personalised search service work?

  1. Visit our personalised search service page: Go to the dedicated section of our website where you can easily provide us with the details of the watch you want.
  2. Provide the necessary details: Fill in the form with the watch's reference number, year of manufacture, whether you want the original box and papers, your budget, and any other relevant specifications.
  3. Let us do the rest: Once you have sent us this information, our team will get to work. Thanks to our extensive network of contacts and our expertise in the field of luxury watches, we will actively search for the watch you want.
  4. Continuous communication: We will keep you informed throughout the search process. As soon as we find options that match your criteria, we will contact you to show you the watches available.

Our goal is to make the process as simple and enjoyable as possible. With Minty Watches, you are one step closer to the watch of your dreams.

Don't wait any longer, visit our personalised search page and tell us what you are looking for. We are here to help you find the watch that will accompany you through the most precious moments of your life.

Click here to access our personalised search service.

I would like to sell or exchange my watch. How can I get an offer?

At Minty Watches, we make it easy to sell or exchange your luxury watch. Whether you choose direct sale or consignment, we offer flexible options tailored to your needs.

Here's how to get an offer: Visit our dedicated page:

  1. Start by visiting the specific section of our website dedicated to selling and exchanging watches. There you will find all the necessary information and steps to follow.
  2. Fill out the Submission Form: On our page, you will find a simple form to fill out. Provide details about the watch you wish to sell or exchange, including the model, its condition, any included accessories (such as the original box and papers), and any other relevant information.
  3. Choose between Direct Sale and Consignment.
  4. Receive your Offer: Once we have received and reviewed your submission, our team of experts will contact you with an offer or to discuss consignment options. Depending on your choice, we will finalise the terms of the transaction.
  5. Finalise the Transaction: If you accept our offer or if we find a buyer for your watch on consignment, we will guide you through the final process to complete the sale.

Ready to get started? Visit our dedicated page now and sell or exchange your watch with us!

Click here to go to the ‘Sell’ page.

I am not in Geneva, how will delivery work?

At Minty Watches, we understand that our customers are not always located near our shop in Geneva. That's why we offer a fast and secure delivery service, ensuring that your new watch arrives in perfect condition.

Our delivery service includes:

  • Fast Delivery: We work with trusted delivery partners to ensure that your watch is delivered to you quickly. We are committed to shipping your order as soon as possible after the purchase is finalised.
  • Discretion Guaranteed: Your privacy is important to us. That's why all our deliveries are made in neutral, discreet packaging, with no indication of the valuable contents inside.
  • Insured Delivery: We insure each shipment for its full value, guaranteeing you complete peace of mind during transport. In the event of loss or damage, you are fully protected.
  • Tracking Number: As soon as your watch is shipped, you will receive a tracking number. This number allows you to track your parcel until it is delivered, keeping you informed of its status at all times.

How does it work?

When you purchase a watch from us, simply provide your delivery address during the ordering process. We take care of the rest. If you have any questions or specific preferences regarding delivery, please do not hesitate to contact us before or after your purchase. Our team is here to ensure that your shopping experience is as satisfying and secure as possible.

Ready to order your luxury watch?

Explore our collection and enjoy peace of mind with our delivery options.

I would like to make an appointment. Where are you located?

We are delighted to welcome you to Minty Watches for a personalised shopping experience. Please note that we operate by appointment only, which allows us to offer you dedicated attention and tailor-made service.

Address and Opening Hours:

  • Address: Place de la Synagogue 5, 1204 Geneva.
  • Opening Hours: We are available from Monday to Saturday. To arrange an appointment, please contact us.

Organising Your Visit: To make an appointment, you can contact us by telephone, email, or fill out the contact form available on our website. Once the appointment is confirmed, we will await you at our address in Geneva to present our selection of luxury watches and discuss your specific needs.

Please note: We would like to point out that we do not have any stock on site at our address. Each meeting is prepared in advance according to the specific requests of our customers, thus ensuring a truly personalised and private experience.

We thank you for choosing Minty Watches for your luxury watch purchases. We look forward to meeting you and helping you find the watch of your dreams.